Terms & Conditions

Terms & Condition of Service – Revised July 2014

Quotes:

All quotes are valid for 14 days. During the validity period, all products/services quoted are held reserved for the Client. The Client must pay a deposit within this time period to reserve the specified installation time & equipment quoted. After the validity period has passed and the quotation has expired, the Client no longer has any hold on the products and timing and the Client must CONTACT RAPTURE EVENTS & DESIGN BEFORE PAYING DEPOSIT to confirm if the products are still available. Paying a deposit after the quote has expired WILL NOT confirm the booking. The products/services can only be re-offered provided they are still available, and not allocated to other events/Clients.

All quotations are valid for the specified event ONLY. Where the products/services are used for a second event, Rapture Events & Design is entitled to charge the Client the full costs for the second event. Rapture Events & Design often can charge a reduced fee where the second event is advised and discussed beforehand.

All quotations are dependent on Rapture Events & Design being given appropriate access to deliver, install and dismantle it’s products/services on the day/times specified in the quotation. These arrangements are to be confirmed by the venue and the Client with Rapture Events & Design before the deposit is paid.

The quotation includes an allowance for testing & tagging of all electrical equipment as required by SA OH&S regulations.

Rapture Events & Design has the right to pass on any price increases on sub-hire equipment by suppliers.

Rapture Events & Design. Rapture Events & Design has the right to pass on any increase in labour due to the last minute change, including additional fees incurred through late night or early morning installations or dismantling or waiting 30 mins due to delays outside the control of Rapture Events & Design. Rapture Events & Design has the right to pass on any increases in labour due to changes in award rates and conditions.

Rapture has a minimum order of $600 on events During Peak Season. $1200 for any creative lighting installs. (Nov 1st-April 30th).

Payments:

Please ensure whenever you make a payment you inform Rapture Events & Design. Please refrain from paying the final balance prior to 14 days unless discussed with Rapture Events & Design.

Payment can be made by Bank Transfer, Cash or Cheque.

Account Name: Rapture Events & Design
BSB: 015 217
Account: 478024618
Bank: ANZ
*Please ensure Invoice number is used as reference.

Deposits & Confirmation:

Deposits are 30% of the total price (inclusive of GST) unless otherwise stated.

Deposits are NON REFUNDABLE. Deposits are to remain at 30% of the original quoted price. Should the total quoted decrease as the planning process goes on the deposit will always remain at 30% of the original quoted price and is strictly non-refundable.

Deposits are not transferable. If there is a change to your date or venue, we of course will try and accommodate but we will not refund the deposit if unable to meet the changed requirements.

IN PAYING THE DEPOSIT, THE CLIENT ACCEPTS AND AGREES TO COMPLY WITH ALL RAPTURE EVENTS & DESIGN TERMS & CONDITIONS.

Out of Hours Dismantle or Install: $100.00 Per Hour (between the hours 9pm & 8am) Not Negotiable.

Please note that on occasion this will need to be charged closer to the date once confirmation by the venue has been made. You are liable for these charges should the venue deem work during out of hours is necessary. Please inform Rapture Events & Design when & how deposit has been paid

Final Payments:
Final Payments are due strictly 14 days prior to the event date unless otherwise arranged by the Client with Rapture Events & Design.

All details of the wedding quote must be finalised 60 days prior to the wedding due to the need for notice with flower, sundries, staff and supplier third party purchases and orders. After that time, order reductions of more than 5% will not be accepted within 60 days of the order fulfilment date. By 14 days prior to the wedding date no changes can be made to the final quote.

Cheques must be received 21 days prior to allow for clearance. We will not order any items until payment clears. Late payments will risk the availability of colours and hire items, especially if custom ordered.

Failure to make payment within the specified timeframe may result in additional administration costs incurred.

We reserve the right to cancel the booking if payment in full isn’t received within 7 days of the event. Monies paid will not be refunded.

If payment is late we cannot guarantee the availability of stock. We will not order custom stock until your account is settled.
Cancellations & Refunds:

In the result that cancellation occurs prior to the 30 day period all monies paid less the deposit will be refunded. If Cancellation occurs within the 30 day period prior to the event date the Client will be charged 50% of the total event cost.

In the result of cancellation of a coordination package Rapture will charge for time spent on the planning process in addition to the deposit paid.

Wedding Coordination:

The role of Rapture Events is initially that of an Advisor. The Client will make actual selection of the Service Providers, and Rapture Events will implement these selections.

The Client will make payment directly to the Service Providers and not to Rapture.

Rapture must be notified of any necessary changes made between The Client and the selected Service Providers.

Service Providers accepted by The Client shall be liable for their own business practices.

Rapture Events & Design does not assume responsibility for the negligent acts nor omission of such professionals.

The Client agrees to hold harmless Rapture Events for any error, nonperformance, or change made by any vendor.

Liability is limited to the fee paid. The Client understands that Rapture Events & Design will not enter into this agreement without this clause.

The Client agrees to hold harmless Rapture Events & Design for an Act of God, weather conditions that may affect the event, acts of war etc.

In the event The Client is forced to change the date of the wedding; every effort will be made by Rapture Events & Design and staff to transfer location reservations, sub-contractors and Rapture Events & Design support to the new date. Additional service charges will be applicable in such event.

The Client agrees that in the event of a date change any expenses including but not limited to deposits and fees that are non-refundable and non-transferable are the sole responsibility of The Client. The Client further understands that last minute changes can impact the quality of the event and that Rapture Events is not responsible for these compromises in quality.

ALL CANCELLATIONS MUST BE SUBMITTED IN WRITING.

Variations to Installation & Dismantle:

Delays in access to the venue for installation or removal will incur a standby charge at the rate of $50.00 per hour. Electrical power is to be provided by the Client/Venue as per the agreed conditions. Rapture Events & Design does not warrant the suitability, capacity or electricity supply arrangement unless specifically provided by Rapture Events & Design.

In the event of the venue changing the installation or dismantle times outside that which is possible for Rapture Events & Design, the Client accepts the risk that the job may not go ahead as offered and that alternative arrangements must be made. In the likelihood this should happen, the Client accepts responsibility for full payment of the quotation and any additional costs incurred.

In the event that an unforeseen situation occurs and changes to the design have to be made, Rapture Events & Design will make every endeavor to contact the Client to approve any changes. If, however, the Client is not contactable, Rapture Events & Design reserves the right to alter the design to fit in with the constraints. By paying the deposit, the Client agrees to this potential situation.

In the event of existing or external hire items impacting the installation of the quoted items we will endevour to install quoted items. Eg if another company has installed lighting or venue has installed permanent lighting. If unable to install/deliver/dismantle due to this reason no monies will be refunded.

No liability is accepted where incorrect use or mistreatment of equipment occurs, or if the installation is altered or changed by the Client/Venue without permission. Once installed and until dismantled, loss or damage to equipment and all other risk passes to and remains with the Client/Venue.

Adverse weather conditions & garden watering systems can affect outdoor setups. The Client agrees not to undertake any garden watering in proximity to the installed equipment, and acknowledges that while every effort is made to minimise the impact of adverse weather, any consequences of adverse weather remains the Client’s risk and Rapture Events & Design to be reimbursed for any damages/ replacement of their equipment.

Rapture will not adjust, dismantle, install any existing fixtures in the venue that are going to effect the agreed design. This is up to the venue to arrange. Please ensure also that the workspace is clear of furniture and hazards unless negotiated with Rapture.

In the event of adverse weather conditions that prevent the event or hired goods being installed or taking place at the arranged site, no monies will be refunded. Rapture Events & Design will do their best to accommodate any reasonable request to setup the event in an alternate location providing this does not interfere with other bookings/clients. If there is a chance of inclement weather that will effect hired good a decision must be made no later than 12 hrs prior to the arranged install time.

Problems Before & During Event:

Once installation is complete, all lights/decorations are checked by Rapture Events & Design and left in full working & clean order. Information as to the whereabouts and operation of the power/dimmers/controls will be explained to a person nominated by the Venue/Client and that person will be responsible for turning on the lights or delegating this responsibility before the Client arrives.

IT IS THE CLIENTS RESPOSIBILITY TO LET THE VENUE KNOW TO TURN THE LIGHTING AND CHECK DECORATIONS WELL IN ADVANCE (MINIMUM OF 2 HOURS) OF THE BEGINNING OF THE EVENT. THIS ALSO APPLIES TO THE LIGHTING OF CANDLES.

If lighting or decorations are found to be not working/ in order, Rapture Events & Design should be contacted within this period or as soon as it is noticed (0402662648 or 0403316128) so they have time to fix any problems. If the Venue/ Client does not contact Rapture Events & Design,

Rapture Events & Design cannot be held accountable for any problems and the client will not be entitled to any refund.

Our light globes are replaced on a regular basis and treated with care during transport and install. Should one blow during the event we cannot be held accountable for this. We will do our best to replace given notice prior to the event.

VENUES ARE NOT TO CHANGE ANY LIGHTBULBS, POWER PACKS OR DIMMERS WITHOUT DIRECT CONSENT BY THE DIRECTORS OF RAPTURE EVENTS & DESIGN. CONTACT 0402662648.

Multiple Bookings:

Should it occur that different clients book similar or identical packages on consecutive days, Rapture reserves the right to install & dismantle at the discretion of our staff. Should it be inconvenient to dismantle & reinstall the identical package we do reserve the right to leave the design in place for the next client. The client will receive no further discounts for their hire.

Damaged & Missing Goods:

The Client is liable for any damage, loss or breakage of goods from time of pickup, delivery or install until returned, collected or dismantled to/by Rapture Events & Design staff.

Replacement & Repair costs will be charged at the discretion of the supplier, regardless of whether the client, venue or guest damaged the item.

Replacement costs are charged in full. It is up to the client to follow up payment if damaged by a third party during the hire period.

Inflatable Furniture – NO SMOKING OR FLAME ALLOWED NEAR THESE COUCHES. Any damage to these will be charged as replacement cost only. Repair is not suitable. Do not stand or jump on the couches. Do not move the couches without permission by Rapture Staff.

DIY Goods will require a cash bond. This will be returned upon inspection of returned goods.

These terms & conditions are governed by the law in force in South Australia and shall take precedence to the extent permitted by the law.

Use of Photos:

Rapture will use the photos of our creative work for promotional purposes. Please let us know if this is an issue.

All creative work by Rapture must be credited accordingly. All publications (media, print, blog, social media) must credit us as the supplier for the concept & items hired within this quote/invoice.

Disagreements and disputes shall be submitted to the jurisdiction of the courts in South Australia.

These terms & conditions refer to Rapture Events & Design ABN 43 247 588 425 and the Client firstly being the persons named on the quotation/invoice, then the person requesting the products/services or lastly, the persons making payment for or on behalf of persons requesting the products/services.